PREPARED FOR YOU BY
Eric Michieli
emichieli@convergeone.com.png){kind=small}
303-601-1333
Stanford Health,
it’s time to improve healthcare
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with connected member, provider and employee experiences.
Quality member journeys drive outcomes, satisfaction, care plan adherence and efficiencies.
We earned a 91% NPS on Cloud implementations.
Are you ready to talk about strategies that can give your customers a seamless multichannel experience?
We just need a few details
Demand for healthcare services is on the rise.
From aging populations to chronic disease management, there’s an increasing need for creative care models. Streamline member engagement with a leading healthcare call center solution.
On this call, we’ll discuss how to:
• Revolutionize patient experiences
• Focus on what matters – helping people
• Drive efficient, sustainable care
Fee-for-outcome models
are becoming the norm for Medicare, Medicaid and governments.
Legacy modernization, intensive technology and new corporate cultures are rapidly changing the insurance industry. Respond to the demands and expectations of the customer with a cost-effective solution that brings results.
Get to the heart of insurance customer engagement
Raise the bar for policy holder satisfaction.
QUALITY EXPERIENCES
Understand the quality of the experiences you’re providing
identify SUPPORT NEEDS
Make it easy to find interactions that need extra support, such
as coverage determination
EMPATHETIC INTERACTIONS
Transform member journeys with empathetic interactions
“We realized the only way to transform the experience was to stop being systems-led and become a data-led organization. And that meant moving our contact centers to omnichannel and the cloud.”
Sanna Savijarvi,
Service Director, Pihlajalinna
Success Stories
Pihlajalinna deployed the Genesys Cloud CX™ platform to transform into a data-led organization. This allowed the health services provider to move quickly to blended-remote working while increasing employee satisfaction, productivity and its Net Promoter Score (NPS).
Prepared for you by
Eric Michieli
Senior National Account Manager
– Customer Experience
emichieli@convergeone.com
303-601-1333
<div style="text-align: center" class="et_pb_button_module_wrapper et_pb_module et_pb_button_alignment_ second-button-on-page"><!-- [et_pb_line_break_holder] --> <a class="et_pb_button et_pb_module et_pb_bg_layout_light second-button-on-page" id="myBtn1">It’s time to talk</a><!-- [et_pb_line_break_holder] --> </div><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><script><!-- [et_pb_line_break_holder] -->// Get the modal<!-- [et_pb_line_break_holder] -->var modal = document.getElementById("myModal1");<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->// Get the button that opens the modal<!-- [et_pb_line_break_holder] -->var btn = document.getElementById("myBtn1");<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->// Get the <span> element that closes the modal<!-- [et_pb_line_break_holder] -->var span = document.getElementsByClassName("close")[0];<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->// When the user clicks the button, open the modal <!-- [et_pb_line_break_holder] -->btn.onclick = function() { <!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> modal.style.display = "block";<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->// When the user clicks on <span> (x), close the modal<!-- [et_pb_line_break_holder] -->span.onclick = function() {<!-- [et_pb_line_break_holder] --> modal.style.display = "none";<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->// When the user clicks anywhere outside of the modal, close it<!-- [et_pb_line_break_holder] -->window.onclick = function(event) {<!-- [et_pb_line_break_holder] --> if (event.target == modal) {<!-- [et_pb_line_break_holder] --> modal.style.display = "none";<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --></script>
Let’s schedule a meeting
to discuss the different ways we can improve your member’s experience online. Experience the seamless, automated processes other healthcare organizations like Alabama BCBS rave about.
<!-- The Modal --><!-- [et_pb_line_break_holder] --><div id="myModal" class="modal"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- Modal content --><!-- [et_pb_line_break_holder] --> <div class="modal-content"><!-- [et_pb_line_break_holder] --> <span class="close">×</span><!-- [et_pb_line_break_holder] --><div id="modal-3"><!-- [et_pb_line_break_holder] --> <div class="left-side"><!-- [et_pb_line_break_holder] --> <div><!-- [et_pb_line_break_holder] --> <div class="logo"><img src="https://debrjehuga0z2.cloudfront.net/25251/images/stan%20logo.png" alt="" style="width: 430px"></div><!-- [et_pb_line_break_holder] --> <div><!-- [et_pb_line_break_holder] --> <h3 class="SpringwoodBrush-Regular"><!-- [et_pb_line_break_holder] --> It’s time to deliver secure, connected experiences at every touch point.<!-- [et_pb_line_break_holder] --> </h3><!-- [et_pb_line_break_holder] --> <p></p><!-- [et_pb_line_break_holder] --><div id="MAform-933df532-3ab6-4fbd-8dea-d61ce543e29e" class="MAform"><!-- [et_pb_line_break_holder] --> <script type="text/javascript" src="https://forms.net-results.io/form-render.js?fid=933df532-3ab6-4fbd-8dea-d61ce543e29e" crossorigin="anonymous"></script><!-- [et_pb_line_break_holder] --></div><!-- [et_pb_line_break_holder] --> </div><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> </div><!-- [et_pb_line_break_holder] --> </div><!-- [et_pb_line_break_holder] --> <div class="right-side"><!-- [et_pb_line_break_holder] --> <div><!-- [et_pb_line_break_holder] --> <h4>During this call we will explore: </h4><!-- [et_pb_line_break_holder] --> <img src="https://debrjehuga0z2.cloudfront.net/25251/images/bck grap.png" alt=""><!-- [et_pb_line_break_holder] --> <ul><!-- [et_pb_line_break_holder] --> <li>How to get secure, compliant contact center solutions</li><!-- [et_pb_line_break_holder] --> <li>Anticipate member needs and help guide their journeys</li><!-- [et_pb_line_break_holder] --> <li>Create better experiences for your contact center team</li><!-- [et_pb_line_break_holder] --> </ul><!-- [et_pb_line_break_holder] --> </div><!-- [et_pb_line_break_holder] --> </div><!-- [et_pb_line_break_holder] --></div><!-- [et_pb_line_break_holder] --> </div><!-- [et_pb_line_break_holder] --> </div><!-- [et_pb_line_break_holder] --> </div><!-- [et_pb_line_break_holder] --> <!-- [et_pb_line_break_holder] --> </div><!-- [et_pb_line_break_holder] --> <!-- [et_pb_line_break_holder] --> <script><!-- [et_pb_line_break_holder] --> // Get the modal<!-- [et_pb_line_break_holder] --> var modal = document.getElementById("myModal");<!-- [et_pb_line_break_holder] --> <!-- [et_pb_line_break_holder] --> // Get the button that opens the modal<!-- [et_pb_line_break_holder] --> var btn = document.getElementById("myBtn");<!-- [et_pb_line_break_holder] --> <!-- [et_pb_line_break_holder] --> // Get the <span> element that closes the modal<!-- [et_pb_line_break_holder] --> var span = document.getElementsByClassName("close")[0];<!-- [et_pb_line_break_holder] --> <!-- [et_pb_line_break_holder] --> // When the user clicks the button, open the modal <!-- [et_pb_line_break_holder] --> btn.onclick = function() { <!-- [et_pb_line_break_holder] --> <!-- [et_pb_line_break_holder] --> modal.style.display = "block";<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --> <!-- [et_pb_line_break_holder] --> // When the user clicks on <span> (x), close the modal<!-- [et_pb_line_break_holder] --> span.onclick = function() {<!-- [et_pb_line_break_holder] --> modal.style.display = "none";<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --> <!-- [et_pb_line_break_holder] --> // When the user clicks anywhere outside of the modal, close it<!-- [et_pb_line_break_holder] --> window.onclick = function(event) {<!-- [et_pb_line_break_holder] --> if (event.target == modal) {<!-- [et_pb_line_break_holder] --> modal.style.display = "none";<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --> </script>