The future of retail is in consumers’ hands
Getting CX and experience design right has never been more important
Customers expect the world from retail and retailers are adapting
Human centered digital solutions are outperforming
Remove friction
Make shopping easier by offering various purchasing formats, such as text, livestream, social media, and web, as well as fulfillment options like “buy online, pick up in store.”
Redefine service
Treat consumers like merchants in their own right: Offer more thorough product descriptions. Expand return options, potentially including other retail partners.
Organize operations by customer segment
Create a designated customer management team for each segment, charged with owning that segment’s data and smoothing their experience across touchpoints.
GO STRAIGHT TO MARKET LEADING PERFORMANCE
Digital meets physical. Physical meets digital.
Native digital shopping by design
In less than 90 days, online fashion retailer TechStyleOS transformed its global contact centers — gaining the customization it needed quickly and cost-effectively.
Provides an innovative multichannel customer experience
Falabella is one of the largest retail companies in Latin America with several lines of business: department stores, home improvement, CMR credit card, retail banking, travel and insurance.
14,000 CUSTOMERS CHOOSE US TO DOMINATE THEIR MARKETS
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