it’s time to improve healthcare
with connected member, provider and employee experiences.
Quality member journeys drive outcomes, satisfaction, care plan adherence and efficiencies.
Are you ready to talk about strategies that can give your members a seamless multichannel experience?
We just need a few details
demand for healthcare services is on the rise.
From aging populations to chronic disease management, there’s an increasing need for creative care models.
Streamline member engagement with a leading healthcare call center solution.
On this call, we’ll discuss how to:
- Revolutionize patient experiences
- Focus on what matters – helping people
- Drive efficient, sustainable care
understand the quality of the experiences you’re providing
make it easy to find interactions that need extra support, such as coverage determination
transform member journeys with empathetic interactions
Fee-for-outcome models are becoming the norm for Medicare, Medicaid and governments.
Care plans, wellness programs and adherence are critical to reaching patient outcomes. Members must understand their care plans and be empowered to stick to the regiment.
“We realized the only way to transform the experience was to stop being systems-led and become a data-led organization. And that meant moving our contact centers to the Cloud.”
Sanna Savijarvi, Service Director, Pihlajalinna
INCREASED customer loyalty
consistently high customer satisfaction.
Success Stories
Pihlajalinna deployed the Genesys Cloud CX™ platform, to transform into a data-led organization. This allowed the health services provider to move quickly to a blended-remote working environment, while increasing employee satisfaction, productivity and its Net Promoter Score (NPS).
Let’s schedule a meeting
PREPARED FOR YOU BY
Eddie Howard
CX Account Executive
ehoward@coverageone.com
602-797-1235