PREPARED FOR YOU BY
David Pal
dpal@convergeone.com.png){kind=small}
602.797.1255
BCBS Massachusetts, it’s time to improve Healthcare
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with connected member, provider and employee experiences.
We earned a 91% NPS on CX implementations. Are you ready to talk about strategies that can give your customers a seamless multichannel experience?
We just need a few details
Demand for healthcare services is on the rise.
From aging populations to chronic disease management, there’s an increasing need for creative care models. Streamline member engagement with a leading healthcare call center solution.
On this call we’ll discuss how to:
• Revolutionize patient experiences
• Focus on what matters – helping people
• Drive efficient, sustainable care
Fee-for-outcome models
are becoming the norm for Medicare, Medicaid and government.
Care plans, wellness programs and adherence are critical to reaching patent outcomes. Members must understand their care plans and be empowered to stick to the regiment.
- Understand the quality of the experiences you’re providing
- Make it easy to find interactions that need extra support, such as coverage determination
- Transform member journeys with empathetic interactions
“We realized the only way to transform the experience was to stop being systems-led and become a data-led organization. And that meant moving our contact centers to the Cloud.”
Sanna Savijarvi, Service Director, Pihlajalinna
Success Stories
Pihlajalinna deployed the Genesys Cloud CX™ platform to transform into a data-led organization. This allowed the health services provider to move quickly to blended-remote working while increasing employee satisfaction, productivity and its Net Promoter Score (NPS).
Let’s schedule a meeting
to discuss how to digitally transform your internal components and establish an experience that resonates with your customers in a way they’ll never forget.
Prepared for you by
David Pal
Customer Experience Sales
dpal@convergeone.com
602 797 1255
<div style="text-align: center" class="et_pb_button_module_wrapper et_pb_module et_pb_button_alignment_ second-button-on-page"><!-- [et_pb_line_break_holder] --> <a class="et_pb_button et_pb_module et_pb_bg_layout_light second-button-on-page" id="myBtn1">Reply to David</a><!-- [et_pb_line_break_holder] --> </div><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><script><!-- [et_pb_line_break_holder] -->// Get the modal<!-- [et_pb_line_break_holder] -->var modal = document.getElementById("myModal1");<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->// Get the button that opens the modal<!-- [et_pb_line_break_holder] -->var btn = document.getElementById("myBtn1");<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->// Get the <span> element that closes the modal<!-- [et_pb_line_break_holder] -->var span = document.getElementsByClassName("close")[0];<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->// When the user clicks the button, open the modal <!-- [et_pb_line_break_holder] -->btn.onclick = function() { <!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> modal.style.display = "block";<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->// When the user clicks on <span> (x), close the modal<!-- [et_pb_line_break_holder] -->span.onclick = function() {<!-- [et_pb_line_break_holder] --> modal.style.display = "none";<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->// When the user clicks anywhere outside of the modal, close it<!-- [et_pb_line_break_holder] -->window.onclick = function(event) {<!-- [et_pb_line_break_holder] --> if (event.target == modal) {<!-- [et_pb_line_break_holder] --> modal.style.display = "none";<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --></script>
<!-- The Modal --><!-- [et_pb_line_break_holder] --><div id="myModal" class="modal"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- Modal content --><!-- [et_pb_line_break_holder] --> <div class="modal-content"><!-- [et_pb_line_break_holder] --> <span class="close">×</span><!-- [et_pb_line_break_holder] --><div id="modal-3"><!-- [et_pb_line_break_holder] --> <div class="left-side"><!-- [et_pb_line_break_holder] --> <div><!-- [et_pb_line_break_holder] --> <div class="logo"><img src="https://debrjehuga0z2.cloudfront.net/25251/images/lg%2044555.png" alt="" style="width: 430px"></div><!-- [et_pb_line_break_holder] --> <div><!-- [et_pb_line_break_holder] --> <h3><!-- [et_pb_line_break_holder] --> It’s time to deliver <span style="color: #00AEEF">secure, connected experiences</span> at every touch point.<!-- [et_pb_line_break_holder] --> </h3><!-- [et_pb_line_break_holder] --> <p><!-- [et_pb_line_break_holder] --></p><!-- [et_pb_line_break_holder] --><div id="MAform-b8a1b411-eaed-4974-8a2a-9d5b6680e051" class="MAform"><!-- [et_pb_line_break_holder] --> <script type="text/javascript" src="https://forms.net-results.io/form-render.js?fid=b8a1b411-eaed-4974-8a2a-9d5b6680e051" crossorigin="anonymous"></script><!-- [et_pb_line_break_holder] --></div><!-- [et_pb_line_break_holder] --> </div><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> </div><!-- [et_pb_line_break_holder] --> </div><!-- [et_pb_line_break_holder] --> <div class="right-side"><!-- [et_pb_line_break_holder] --> <div><!-- [et_pb_line_break_holder] --> <h4>During this call we will explore:<!-- [et_pb_line_break_holder] --></h4><!-- [et_pb_line_break_holder] --> <img src="https://debrjehuga0z2.cloudfront.net/25251/images/Group 811466444444.png" alt=""><!-- [et_pb_line_break_holder] --> <ul><!-- [et_pb_line_break_holder] --> <li>How to get secure, compliant contact center solutions</li><!-- [et_pb_line_break_holder] --> <li>Anticipate member needs and help guide their journeys</li><!-- [et_pb_line_break_holder] --> <li>Create better experiences for your contact center team</li><!-- [et_pb_line_break_holder] --> </ul><!-- [et_pb_line_break_holder] --> </div><!-- [et_pb_line_break_holder] --> </div><!-- [et_pb_line_break_holder] --></div><!-- [et_pb_line_break_holder] --> </div><!-- [et_pb_line_break_holder] --> </div><!-- [et_pb_line_break_holder] --> </div><!-- [et_pb_line_break_holder] --> <!-- [et_pb_line_break_holder] --> </div><!-- [et_pb_line_break_holder] --> <!-- [et_pb_line_break_holder] --> <script><!-- [et_pb_line_break_holder] --> // Get the modal<!-- [et_pb_line_break_holder] --> var modal = document.getElementById("myModal");<!-- [et_pb_line_break_holder] --> <!-- [et_pb_line_break_holder] --> // Get the button that opens the modal<!-- [et_pb_line_break_holder] --> var btn = document.getElementById("myBtn");<!-- [et_pb_line_break_holder] --> <!-- [et_pb_line_break_holder] --> // Get the <span> element that closes the modal<!-- [et_pb_line_break_holder] --> var span = document.getElementsByClassName("close")[0];<!-- [et_pb_line_break_holder] --> <!-- [et_pb_line_break_holder] --> // When the user clicks the button, open the modal <!-- [et_pb_line_break_holder] --> btn.onclick = function() { <!-- [et_pb_line_break_holder] --> <!-- [et_pb_line_break_holder] --> modal.style.display = "block";<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --> <!-- [et_pb_line_break_holder] --> // When the user clicks on <span> (x), close the modal<!-- [et_pb_line_break_holder] --> span.onclick = function() {<!-- [et_pb_line_break_holder] --> modal.style.display = "none";<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --> <!-- [et_pb_line_break_holder] --> // When the user clicks anywhere outside of the modal, close it<!-- [et_pb_line_break_holder] --> window.onclick = function(event) {<!-- [et_pb_line_break_holder] --> if (event.target == modal) {<!-- [et_pb_line_break_holder] --> modal.style.display = "none";<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --> </script>