BCBS Massachusetts, it’s time to improve Healthcare
with connected member, provider and employee experiences.
We earned a 91% NPS on CX implementations. Are you ready to talk about strategies that can give your customers a seamless multichannel experience?
We just need a few details
Demand for healthcare services is on the rise.
From aging populations to chronic disease management, there’s an increasing need for creative care models. Streamline member engagement with a leading healthcare call center solution.
On this call we’ll discuss how to:
• Revolutionize patient experiences
• Focus on what matters – helping people
• Drive efficient, sustainable care
are becoming the norm for Medicare, Medicaid and government.
- Understand the quality of the experiences you’re providing
- Make it easy to find interactions that need extra support, such as coverage determination
- Transform member journeys with empathetic interactions
“We realized the only way to transform the experience was to stop being systems-led and become a data-led organization. And that meant moving our contact centers to the Cloud.”
Sanna Savijarvi, Service Director, Pihlajalinna
to discuss how to digitally transform your internal components and establish an experience that resonates with your customers in a way they’ll never forget.
Prepared for you by
Customer Experience Sales
602 797 1255