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PREPARED FOR YOU BY

Eric Michieli

audience-1677028_1920 emichieli@convergeone.com
audience-1677028_1920 303-601-1333

Ready to book your digital transformation?

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Getting CX and experience design right has never been more important
<div class="et_pb_button_module_wrapper et_pb_module et_pb_button_alignment_ second-button-on-page"><!-- [et_pb_line_break_holder] --> <a class="et_pb_button et_pb_module et_pb_bg_layout_light second-button-on-page" id="myBtn1">Let's Connect</a><!-- [et_pb_line_break_holder] --> </div><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><script><!-- [et_pb_line_break_holder] -->// Get the modal<!-- [et_pb_line_break_holder] -->var modal = document.getElementById("myModal1");<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->// Get the button that opens the modal<!-- [et_pb_line_break_holder] -->var btn = document.getElementById("myBtn1");<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->// Get the <span> element that closes the modal<!-- [et_pb_line_break_holder] -->var span = document.getElementsByClassName("close")[0];<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->// When the user clicks the button, open the modal <!-- [et_pb_line_break_holder] -->btn.onclick = function() { <!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> modal.style.display = "block";<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->// When the user clicks on <span> (x), close the modal<!-- [et_pb_line_break_holder] -->span.onclick = function() {<!-- [et_pb_line_break_holder] --> modal.style.display = "none";<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->// When the user clicks anywhere outside of the modal, close it<!-- [et_pb_line_break_holder] -->window.onclick = function(event) {<!-- [et_pb_line_break_holder] --> if (event.target == modal) {<!-- [et_pb_line_break_holder] --> modal.style.display = "none";<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --></script>
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Customer expectations are growing, It’s time to adapt

Customers expect the world from the retail market, with human centered digital solutions you can outperform your competitors

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Redefine your services

Treat customers like merchants in their own right, through product descriptions, expand return options, and unlimited access.

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Remove the friction, get a clear pathway

Customer friendly shopping offers a variety of purchasing formats. Access to text, social media, web can improve the customer experience and provide the solutions they need

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Organize your operations

Get the technology and strategic thinking you need to to get your customer engagement management automated and establish a smooth customer experience across all touch points

Go straight to market leading performance

Digital meets Retail. Retail meets Digital

Provides an innovative multichannel customer experience

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Falabella is one of the largest retail companies in Latin America with several lines of business: department stores, home improvement, CMR credit card, retail banking, travel and insurance.

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Native digital
shopping by design

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In less than 90 days, online fashion retailer TechStyleOS transformed its global contact centers — gaining the customization it needed quickly and cost-effectively.

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14,000 CUSTOMERS CHOOSE US TO DOMINATE THEIR MARKETS

Be a guest on our podcast and discuss the dominant CX retail trends. Our community would love to hear from you.

<!-- The Modal --><!-- [et_pb_line_break_holder] --><div id="myModal" class="modal"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- Modal content --><!-- [et_pb_line_break_holder] --> <div class="modal-content"><!-- [et_pb_line_break_holder] --> <span class="close">×</span><!-- [et_pb_line_break_holder] --><div id="modal-3"><!-- [et_pb_line_break_holder] --> <div class="left-side"><!-- [et_pb_line_break_holder] --> <div><!-- [et_pb_line_break_holder] --> <div class="logo"><img src="https://debrjehuga0z2.cloudfront.net/25251/images/air%20223.png" alt="" style="width: 430px"></div><!-- [et_pb_line_break_holder] --> <div><!-- [et_pb_line_break_holder] --> <h3 class="SpringwoodBrush-Regular"><!-- [et_pb_line_break_holder] --> It’s time to deliver secure, connected experiences at every touch point.<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> </h3><!-- [et_pb_line_break_holder] --> <p></p><!-- [et_pb_line_break_holder] --><div id="MAform-98f82198-197c-48a2-b617-d317b7e73137" class="MAform"><!-- [et_pb_line_break_holder] --> <script type="text/javascript" src="https://forms.net-results.io/form-render.js?fid=98f82198-197c-48a2-b617-d317b7e73137" crossorigin="anonymous"></script><!-- [et_pb_line_break_holder] --></div><!-- [et_pb_line_break_holder] --> </div><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> </div><!-- [et_pb_line_break_holder] --> </div><!-- [et_pb_line_break_holder] --> <div class="right-side"><!-- [et_pb_line_break_holder] --> <div><!-- [et_pb_line_break_holder] --> <h4>During this call we will explore: </h4><!-- [et_pb_line_break_holder] --> <img src="https://debrjehuga0z2.cloudfront.net/25251/images/b9qa.png" alt=""><!-- [et_pb_line_break_holder] --> <ul><!-- [et_pb_line_break_holder] --> <li>How to get secure, compliant contact center solutions</li><!-- [et_pb_line_break_holder] --> <li>Anticipate member needs and help guide their journeys</li><!-- [et_pb_line_break_holder] --> <li>Create better experiences for your contact center team</li><!-- [et_pb_line_break_holder] --> </ul><!-- [et_pb_line_break_holder] --> </div><!-- [et_pb_line_break_holder] --> </div><!-- [et_pb_line_break_holder] --></div><!-- [et_pb_line_break_holder] --> </div><!-- [et_pb_line_break_holder] --> </div><!-- [et_pb_line_break_holder] --> </div><!-- [et_pb_line_break_holder] --> <!-- [et_pb_line_break_holder] --> </div><!-- [et_pb_line_break_holder] --> <!-- [et_pb_line_break_holder] --> <script><!-- [et_pb_line_break_holder] --> // Get the modal<!-- [et_pb_line_break_holder] --> var modal = document.getElementById("myModal");<!-- [et_pb_line_break_holder] --> <!-- [et_pb_line_break_holder] --> // Get the button that opens the modal<!-- [et_pb_line_break_holder] --> var btn = document.getElementById("myBtn");<!-- [et_pb_line_break_holder] --> <!-- [et_pb_line_break_holder] --> // Get the <span> element that closes the modal<!-- [et_pb_line_break_holder] --> var span = document.getElementsByClassName("close")[0];<!-- [et_pb_line_break_holder] --> <!-- [et_pb_line_break_holder] --> // When the user clicks the button, open the modal <!-- [et_pb_line_break_holder] --> btn.onclick = function() { <!-- [et_pb_line_break_holder] --> <!-- [et_pb_line_break_holder] --> modal.style.display = "block";<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --> <!-- [et_pb_line_break_holder] --> // When the user clicks on <span> (x), close the modal<!-- [et_pb_line_break_holder] --> span.onclick = function() {<!-- [et_pb_line_break_holder] --> modal.style.display = "none";<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --> <!-- [et_pb_line_break_holder] --> // When the user clicks anywhere outside of the modal, close it<!-- [et_pb_line_break_holder] --> window.onclick = function(event) {<!-- [et_pb_line_break_holder] --> if (event.target == modal) {<!-- [et_pb_line_break_holder] --> modal.style.display = "none";<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --> </script>