AI & Automation
AI offers a promising remedy for that loss of human touch — if we harness it to support people at home and at work. And, with empathy as a guiding principle, contact centers could emerge as heroes in establishing an AI-powered world that helps us maintain a richer, more connected human experience.
We Finally Got It Right
& Quality Assurance
How to Transform Patient Journeys with Empathetic Interactions
Predictive engagement uses advanced contact center AI to find, win and keep patients by engaging them at the right moment — and with the right resources and actions.
Predictive routing works in real-time. Use AI to match patients to the human agents most likely to give them the best patient experiences. Improve key business metrics, such as handle time and transfer rate.
Chatbots & Voicebots
Dialog Engine Bot Flows uses AI to create better chatbots and voicebots. This orchestrates native and third-party bots along the patient journey to create exceptional experiences.
Agent Assist reduces the time agents spend searching for answers. It proactively provides live agents with personalized recommendations and guidance on next-best actions in context during interactions.
Workforce engagement tools analyze employee performance and identify the specific skills, knowledge and behaviors of top performers. Use that data to better match employees to each patient experience and situation.
Speech & Text Analytics
Native speech and text analytics employ natural language understanding (NLU), transcription, sentiment analysis and topic spotting to identify key events. Use these insights to improve the patient experience.
Strategies for AI Success
Want to learn more?
Meet us for a brief conversation about how we can help you deliver secure, connected patient experiences at every touchpoint.