The Modern In-App Support Journey Checklist

Everything you need to know to create better in-app customer experiences.

We’re in the midst of a mobile app revolution and the modern day consumer wants to help themselves. The introduction of artificial intelligence into the digital realm has profoundly changed how most businesses work. AI-powered apps are increasingly being used by businesses to deliver smarter user experiences with fewer resources.

Here are 4 things to look for when searching for an in-app customer support platform.

In-App SDKs

The last thing you want is for your customer app to eject users at their most vulnerable moments.

A modern in-app SDK allows you to build an extensive library of features that intelligent API systems can easily access and retrieve information from.

Self Help

Self Help Studies show 69% of consumers first attempt to resolve the problem using self-help services before reaching out to the brand, and mobile app users are no different.

Giving them quick access to resources they can use to solve problems is a win-win.

Intent-Driven

In-app support means the entire support journey happens “in-app.” Intent-driven support makes it easier for users to indicate what their problems are and you can accurately automate their support journey with self-help resources or connecting them to an agent if necessary.

In-App Feedback

No customer support journey is complete without adequate feedback.

In-app feedback bots are a perfect way to close the support journey by presenting users with easy-to-complete surveys in-app directly following resolution.

Ready to Learn More?

Learn how these four key features above work together to create the Modern In-App Support Journey.
Check out our webinar replay here:
Webinar The Modern In-App Support Journey Webinar

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Adam Blomberg